I want to cancel my order

Created by Etalaze Shop Support, Modified on Thu, 4 Apr, 2024 at 5:35 PM by Etalaze Shop Support

If you've had a change of heart, you can cancel your order by following these steps:


  1. Go to your account by clicking on your email address in the top bar.

  2. On the left side, locate the 'My Orders' page.

  3. Click on 'Details' for the specific order you wish to cancel.

  4. On the next page, select 'Cancel.'


Please note:


Order cancellation is only possible if the status of your order is 'Awaiting Payment' 



If payment is not received within 10 days, the order will be automatically cancelled.

If you've already made your payment, please contact us immediately.

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