Knowledge base

How to login and register

How to register on Etalaze (1)

How to register on Etalaze

Is my personal information safe? (1)

Is my personal information safe?

I want to change my password (1)

I want to change my password

I lost my password/ I can’t reset my password (1)

I lost my password/ I can’t reset my password

I want to delete my account (1)

I want to delete my account

I can't find any emails from you (1)

I can't find any emails from you

I can't login to my account (1)

I can't login to my account

How to view my past orders (1)

How to view my past orders

Delivery - Shipping (21)

FAQs about our shipping methods, packing methods, deliveries, couriers.

FAQs (1)

Etalaze Delivery Information

How can I track my package? (1)

How can I track my package?

How will you ship my order? (1)

How will you ship my order?

My package has been handed to the carrier but I don’t have a tracking number (1)

My package has been handed to the carrier but I don’t have a tracking number

What are my delivery options? (1)

What are my delivery options?

Can I choose expedite shipping services like UPS, DHL, and Fedex? (1)

Can I choose expedite shipping services like UPS, DHL, and Fedex?

How much is the shipping cost? (1)

How much is the shipping cost?

How long does delivery take? (1)

How long does delivery take?

My country is not on the list (1)

My country is not on the list

Can I use my real name in the address? (1)

Can I use my real name in the address?

My package is being returned to the sender (1)

My package is being returned to the sender

Can you ship to PO box, APO addresses? (1)

Can you ship to PO box, APO addresses?

Can I change my delivery address? (1)

Can I change my delivery address?

Are your packages discreet enough? (1)

Are your packages discreet enough?

Do you require a signature? (1)

Do you require a signature?

My package is being held in customs (1)

My package is being held in customs

What if my package will be seized, can my address be flagged? (1)

What if my package will be seized, can my address be flagged?

Do you ship premixed HGH/HCG in a frozen state? (1)

Do you ship premixed HGH/HCG in frozen state?

My package is sitting in "same status " for days (1)

My package is sitting in "Same status " for days

Do I need to pay taxes if I order to the EU (1)

Do I need to pay taxes if I order to the EU?

Do you provide invoices? (1)

Do you provide invoices?

Reship & Refunds (9)

Issues with the orders and shipping issues

I have received a seizure letter (1)

I have received a seizure letter

My package is lost (1)

My package is lost

My product is of poor quality/ My product is under-dosed (1)

My product is of poor quality/ My product is under-dosed

My product appears to have frozen/ to have crystallized (1)

My product appears to have frozen/ to have crystallized

My product got damaged (1)

My product got damaged

My order is not complete (1)

My order is not complete

I received the wrong items (1)

I received the wrong items

I have ordered vials and received amps (1)

I have ordered vials and received amps

I want a refund/reship (1)

I want a refund/reship

Products - Stocks - Warehouses (9)

Anything related to our products and stocks in each warehouse

How to find a product (1)

How to find a product

I dont know what to order. Can you help me with my cycle? (1)

I don't know what to order. Can you help me with my cycle?

What is the difference between warehouses? Which warehouse should I choose? (1)

What is the difference between warehouses? Which warehouse should I choose?

When will a product be back in stock? (1)

When will a product be back in stock?

Do you plan on adding new products to your stock? Will you add my product? (1)

Do you plan on adding new products to your stock? Will you add my product?

Are your products being lab tested? (1)

Are your products being lab tested?

Are your products safe? (1)

Are your products safe?

I want to verify a product (1)

I want to verify a product

I want to see/place a review of a product (1)

I want to see/place a review of a product

Community - Telegram (5)

Our community, we unite here.

Online Forum & Chat (1)

Do you have a forum or online chat?

What is Telegram? (1)

What is Telegram?

Is Telegram safe? (1)

Is Telegram safe?

How Can I Join The Etalaze Telegram Community Channel? (1)

How to Join the Etalaze Telegram Channel?

I want to ask an IFBB Pro (1)

I want to ask an IFBB Pro

Promos & Reviews (8)

Anything related to marketing and client success

Do you send sample/promo orders? (1)

Do you send sample/promo orders?

Can you give me a discount? (1)

Can you give me a discount?

How does reward system works? (1)

How does reward system works?

How can I get a cashback. How does it work? (1)

How can I get a cashback? How does it work?

Promo Code Isn't Working (1)

What to do if your promo code isn’t reducing the price at checkout.

I Forgot to Enter My Promo Code (1)

I Forgot to Enter My Promo Code

I want to submit my product pictures (1)

I want to submit my product pictures

Can I have a discount for review? What is a loyalty discount? (1)

Can I have a discount for review? What is a loyalty discount?

Guides and Tips (4)

Important information about steroids use. How To manuals and much more related to self education.

A Complete Guide to Bloodwork (3)

Health & Nutrition (6)

View all 6

Hormones & PEDS (21)

View all 21

Pro Tips (4)

View all 4

Placing an Order (7)

A comprehensive guide on order placement

How to place an order (1)

How to place an order

Which warehouse should I use (1)

Which warehouse should I use?

I want to cancel my order (1)

I want to cancel my order

I want to change my order/payment method/address (1)

I want to change my order/payment method/address

I have an error when placing my order (1)

I have an error when placing my order

I want to reorder (1)

I want to reorder

I want to order in bulk (1)

I want to order in bulk

Etalaze (7)

How to get help, give suggestions/recommendations, etc.

I want to contact your customer support (1)

I want to contact your customer support

I've no reply (1)

I've no reply

I have noticed a mistake on your site (1)

I have noticed a mistake on your site

I have a suggestion (1)

I have a suggestion

The site does not work (1)

The site does not work

I want to work for you. I have an offer for you. (1)

I want to work for you. I have an offer for you.

I want to thank you. What can I do for you? (1)

I want to thank you. What can I do for you?

Affiliate Program (1)

Affiliate Program