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            Knowledge base

            Payments (16)

            How to pay for my order? (1)
            What are the available payment options? (1)
            Why Bitcoin? (1)
            I need a city, street, and apartment name for WU/MG. (1)
            How to confirm my payment (1)
            I forgot to confirm my payment (1)
            When will my payment be approved? (1)
            How do I know if the payment is confirmed? (1)
            My funds have been delayed by an agency/exchange (1)
            I have never used Bitcoin/BTC, can you help? (1)
            Is Bitcoin/BTC safe? (1)
            What is our prepaid wallet and how to use it? (1)
            Do you accept the price match? (1)
            WU/MG rejected the payment (1)
            WU/MG Receivers are in third world countries. Are we good? (1)
            WU/MG has been picked up, but my order is still "Payment Review " (1)

            Account (8)

            How to login and register

            How to register on Etalaze (1)
            Is my personal information safe? (1)
            I want to change my password (1)
            I lost my password/ I can’t reset my password (1)
            I want to delete my account (1)
            I can't find any emails from you (1)
            I can't login to my account (1)
            How to view my past orders (1)

            Delivery - Shipping (21)

            FAQs about our shipping methods, packing methods, deliveries, couriers.

            FAQs (1)
            How can I track my package? (1)
            How will you ship my order? (1)
            My package has been handed to the carrier but I don’t have a tracking number (1)
            What are my delivery options? (1)
            Can I choose expedite shipping services like UPS, DHL, and Fedex? (1)
            How much is the shipping cost? (1)
            How long does delivery take? (1)
            My country is not on the list (1)
            Can I use my real name in the address? (1)
            My package is being returned to the sender (1)
            Can you ship to PO box, APO addresses? (1)
            Can I change my delivery address? (1)
            Are your packages discreet enough? (1)
            Do you require a signature? (1)
            My package is being held in customs (1)
            What if my package will be seized, can my address be flagged? (1)
            Do you ship premixed HGH/HCG in a frozen state? (1)
            My package is sitting in "same status " for days (1)
            Do I need to pay taxes if I order to the EU (1)
            Do you provide invoices? (1)

            Reship & Refunds (9)

            Issues with the orders and shipping issues

            I have received a seizure letter (1)
            My package is lost (1)
            My product is of poor quality/ My product is under-dosed (1)
            My product appears to have frozen/ to have crystallized (1)
            My product got damaged (1)
            My order is not complete (1)
            I received the wrong items (1)
            I have ordered vials and received amps (1)
            I want a refund/reship (1)

            Products - Stocks - Warehouses (9)

            Anything related to our products and stocks in each warehouse

            How to find a product (1)
            I dont know what to order. Can you help me with my cycle? (1)
            What is the difference between warehouses? Which warehouse should I choose? (1)
            When will a product be back in stock? (1)
            Do you plan on adding new products to your stock? Will you add my product? (1)
            Are your products being lab tested? (1)
            Are your products safe? (1)
            I want to verify a product (1)
            I want to see/place a review of a product (1)

            Community - Telegram (5)

            Our community, we unite here.

            Do you have a forum or online chat? (1)
            What is Telegram? (1)
            Is Telegram safe? (1)
            How can I join? (1)
            I want to ask an IFBB Pro (1)

            Promos & Reviews (8)

            Anything related to marketing and client success

            Do you send sample/promo orders? (1)
            Can you give me a discount? (1)
            How does reward system works? (1)
            How can I get a cashback. How does it work? (1)
            My promo code does not work/does not reduce price (1)
            I forgot to enter my promo code (1)
            I want to submit my product pictures (1)
            Can I have a discount for review? What is a loyalty discount? (1)

            Guides and Tips (3)

            Important information about steroids use. How To manuals and much more related to self education.

            A Complete Guide to Bloodwork (3)
            Health & Nutrition (2)
            Hormones & PEDS (6)
            View all 6

            Placing an Order (7)

            A comprehensive guide on order placement

            How to place an order (1)
            Which warehouse should I use (1)
            I want to cancel my order (1)
            I want to change my order/payment method/address (1)
            I have an error when placing my order (1)
            I want to reorder (1)
            I want to order in bulk (1)

            Etalaze (7)

            How to get help, give suggestions/recommendations, etc.

            I want to contact your customer support (1)
            I've no reply (1)
            I have noticed a mistake on your site (1)
            I have a suggestion (1)
            The site does not work (1)
            I want to work for you. I have an offer for you. (1)
            I want to thank you. What can I do for you? (1)

            Affiliate Program (1)

            Affiliate Program (1)