Knowledge base

Etalaze Announcements & Updates (1)

Stay up to date with Etalaze’s latest announcements and important service information. This category includes updates on promotions, payment options, warehouse operations, shipping notices, system changes, policy updates, and anything else that may affect your ordering experience. We keep this section updated regularly to ensure you always have clear, accurate, and real-time information. Check back anytime for the latest news and improvements from our team.

Warehouse Announcements & Updates (1)

EU Warehouse Shipping Update

Payments (11)

How to pay for my order? (1)

How To Pay For My Order?

What are the available payment options? (1)

What Are The Available Payment Options?

When will my payment be approved? (1)

When Will My Payment Be Approved?

How do I know if the payment is confirmed? (1)

How do I check if my payment was successful?

How to Purchase and Pay Using Bitcoin? (1)

How to Purchase and Pay Using Bitcoin?

I have never used Bitcoin/BTC, can you help? (1)

I have never used Bitcoin (BTC) before. Can you help?

Why Bitcoin? (1)

Why Bitcoin?

WU Receivers are in third world countries. Are we good? (1)

WU receivers are in third-world countries. Is that okay?

WU has been picked up, but my order is still "Payment Review". (1)

WU has been picked up, but my order status still shows “Payment Review.” Why?

My funds have been delayed by an agency/exchange. (1)

My funds have been delayed by an agency/exchange (WU/MG Ria)

WU rejected the payment. (1)

What should I do if Western Union (WU) rejects my payment?

Account (8)

How to login and register

How do I register on Etalaze? (1)

How do I register on Etalaze?

Is my personal information safe? (1)

Is my personal information safe?

How do I change my password? (1)

How do I change my password?

What should I do if I forget or want to change my password? (1)

What should I do if I forget or want to change my password?

How can I delete my account? (1)

How can I delete my account?

What should I do if I can’t find any emails from you? (1)

What should I do if I can’t find any emails from you?

Why can’t I log in to my account? (1)

Why can’t I log in to my account?

How can I view my past orders? (1)

How can I view my past orders?

Delivery - Shipping (18)

FAQs about our shipping methods, packing methods, deliveries, couriers.

Etalaze Delivery & Shipping Information

How can I track my package? (1)

How can I track my package?

How will my order be shipped? (1)

How will my order be shipped?

What are my delivery options? (1)

What are my delivery options?

Can I choose expedite shipping services like UPS, DHL, and Fedex? (1)

Can I choose expedited shipping services like UPS, DHL, or FedEx?

How much is the shipping cost? (1)

How much is the shipping cost?

How long does delivery take? (1)

How long does delivery take?

Can I use my real name in the address? (1)

Can I use my real name in the shipping address?

What should I do if my package is being returned to the sender? (1)

What should I do if my package is being returned to the sender?

Can you ship to PO box, APO addresses? (1)

Can you ship to PO Box or APO addresses?

Can I change my delivery address? (1)

Can I change my delivery address?

Are your packages discreet enough? (1)

Are your packages discreet enough?

Do you require a signature for delivery? (1)

Do you require a signature for delivery?

What should I do if my package is being held in customs? (1)

What should I do if my package is being held in customs?

What if my package is seized? (1)

What if my package is seized?

Do you ship premixed HGH/HCG in a frozen state? (1)

Do you ship premixed HGH/HCG in a frozen state?

Why has my package been in the same tracking status for several days? (1)

Why has my package been in the same tracking status for several days?

Do I need to pay taxes if I order to the EU? (1)

Do I need to pay taxes if I order to the EU?

Reship & Refunds (9)

Issues with the orders and shipping issues

I have received a seizure letter (1)

I have received a seizure letter

My package is lost (1)

My package is lost

My product is of poor quality/ My product is under-dosed (1)

My product is of poor quality/ My product is under-dosed

My product appears to have frozen/ to have crystallized (1)

My product appears to have frozen/ to have crystallized

My product got damaged (1)

My product got damaged

My order is not complete (1)

My order is not complete

I received the wrong items (1)

I received the wrong items

I have ordered vials and received amps (1)

I have ordered vials and received amps

I want a refund/reship (1)

I want a refund/reship

Products - Stocks - Warehouses (9)

Anything related to our products and stocks in each warehouse

How to find a product (1)

How to find a product

I dont know what to order. Can you help me with my cycle? (1)

I don't know what to order. Can you help me with my cycle?

What is the difference between warehouses? Which warehouse should I choose? (1)

What is the difference between warehouses? Which warehouse should I choose?

When will a product be back in stock? (1)

When will a product be back in stock?

Do you plan on adding new products to your stock? Will you add my product? (1)

Do you plan on adding new products to your stock? Will you add my product?

Are your products being lab tested? (1)

Are your products being lab tested?

Are your products safe? (1)

Are your products safe?

I want to verify a product (1)

I want to verify a product

I want to see/place a review of a product (1)

I want to see/place a review of a product

Community - Telegram (5)

Our community, we unite here.

Online Forum & Chat (1)

Do you have a forum or online chat?

What is Telegram? (1)

What is Telegram?

Is Telegram safe? (1)

Is Telegram safe?

How Can I Join The Etalaze Telegram Community Channel? (1)

How to Join the Etalaze Telegram Channel?

I want to ask an IFBB Pro (1)

I want to ask an IFBB Pro

Promos & Reviews (8)

Anything related to marketing and client success

Do you send sample/promo orders? (1)

Do you send sample/promo orders?

Can you give me a discount? (1)

Can you give me a discount?

How does reward system works? (1)

How does reward system works?

How can I get a cashback. How does it work? (1)

How can I get a cashback? How does it work?

Promo Code Isn't Working (1)

What to do if your promo code isn’t reducing the price at checkout.

I Forgot to Enter My Promo Code (1)

I Forgot to Enter My Promo Code

I want to submit my product pictures (1)

I want to submit my product pictures

Can I have a discount for review? What is a loyalty discount? (1)

Can I have a discount for review? What is a loyalty discount?

Guides and Tips (4)

Important information about steroids use. How To manuals and much more related to self education.

A Complete Guide to Bloodwork (3)

Health & Nutrition (12)

View all 12

Hormones & PEDS (50)

View all 50

View all 10

Placing an Order (7)

A comprehensive guide on order placement

How to place an order (1)

How to place an order

Which warehouse should I use (1)

Which warehouse should I use?

I want to cancel my order (1)

I want to cancel my order

I want to change my order/payment method/address (1)

I want to change my order/payment method/address

I have an error when placing my order (1)

I have an error when placing my order

I want to reorder (1)

I want to reorder

I want to order in bulk (1)

I want to order in bulk

Etalaze (7)

How to get help, give suggestions/recommendations, etc.

I want to contact your customer support (1)

I want to contact your customer support

I've no reply (1)

I've no reply

I have noticed a mistake on your site (1)

I have noticed a mistake on your site

I have a suggestion (1)

I have a suggestion

The site does not work (1)

The site does not work

I want to work for you. I have an offer for you. (1)

I want to work for you. I have an offer for you.

I want to thank you. What can I do for you? (1)

I want to thank you. What can I do for you?

Affiliate Program (1)

Affiliate Program (1)

Affiliate Program