My product appears to have frozen or crystallized — is there something wrong?

Created by Etalaze Support, Modified on Thu, 15 Jan at 11:47 AM by Etalaze Support

There is nothing wrong with the product. What you’re experiencing is crystallization, a common occurrence with AAS caused by temperature changes during storage, transit, or delivery. The active compound is not altered and the product remains effective.

How to fix crystallization (manufacturer-recommended method):

Place the vial in a high pan with water
- Ensure the water level does not exceed the vial cap
Heat the water on low to gentle boil for 2–3 minutes
Remove the vial and shake vigorously
If crystals remain, repeat the process for another 2–3 minutes
If needed, increase heating time to up to 5 minutes, shaking between intervals

Crystals should fully dissolve once the solution reaches proper temperature.

Need help?
Direct Assistance (Kyle – Etalaze): https://t.me/etalaze
Customer Support Desk: support@etalaze.freshdesk.com