Q: How do I know if my package is considered lost?
If 20 - 30 days have passed since the dispatch date and there has been no recent movement on the tracking number, your package may be considered lost.
Q: What should I do if my package hasn’t arrived?
Please contact our customer support team so we can investigate the issue.
Once a loss is confirmed, we will initiate a reshipment promptly.
Q: How do I contact customer support?
Customer Support Desk: support@etalaze.freshdesk.com
Direct Assistance (Kyle – Etalaze): https://t.me/etalaze
Join Our Official Telegram Channel: https://t.me/etalaz
Need help sooner?
Reach out to our support team with your order number and tracking details, and we’ll take care of the rest.
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