If any items were damaged during transportation, please take clear photos and send them to our support team so we can review the issue and arrange a reshipment of the damaged item as quickly as possible.
⚠️ Important:
Damage must be reported within 5 days of receiving your package. Please inspect all items immediately upon delivery.
Please take photos of all received items, including those that are not damaged, so we can verify the batch and full package contents.
Photos must be clear, unedited, and uncropped. We do not accept altered images as proof.
Use a regular smartphone or digital camera and provide multiple photos if possible for faster processing.
Once we receive your photos, our team will review the case and assist you promptly.
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Direct Assistance (Kyle – Etalaze): https://t.me/etalaze
Customer Support Desk: support@etalaze.freshdesk.com
Join Our Official Telegram Channel: https://t.me/etalaz
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