What should I do if my package is being held in customs?

Created by Etalaze Support, Modified on Sun, 21 Dec at 10:34 AM by Etalaze Support

There’s no need to worry. Customs inspections are a normal part of international shipping. In most cases, clearance takes 2–3 days, though it can occasionally extend to 30 days or more depending on local customs procedures.


Unfortunately, customs processing times are outside of our control, so there’s no way to speed this up. We kindly ask for your patience—our international shipping success rate is approximately 98%, and most packages are released and delivered without any issues.


If you have concerns or need reassurance, our Customer Support team is always here to help.

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