We apologize for any inconvenience caused. Sometimes, human error may result in receiving the wrong products or an incorrect package by mistake.
If this occurs, please upload a photo of the received items to an image upload site such as https://imgur.com/upload or https://imgbb.com. Then, send us the link along with the order number so we can promptly address your situation.
Please note the following:
The issue must be reported within 30 days after receiving the package, so please thoroughly check everything upon receipt.
Re-shipping of products will only be possible once substantial evidence is provided by customers. Please submit a high-resolution photo showing the received products taken with a regular camera or smartphone (multiple pictures are recommended).
Low-resolution, cropped, or edited pictures will be rejected.
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