If you haven't received a package after 30 days have passed from the dispatch date and there's no recent movement on the tracking number, please contact our customer support line. We will investigate the case, and if a loss is confirmed, we will initiate a reship.
COVID-19 IMPACT ALERT: During Covid-19 outbreaks, as a temporary measure, we are extending our policy to 60 days. We anticipate returning to our standard 30-day policy as soon as all Covid-19 restrictions are lifted globally.
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